pricing
Give your team room to breathe.
Help Chat AI clears the repeat questions in one shared inbox. Add agents, teammates, and full handoff as your queue grows.
Included in Starter
- 500 message credits / month
- 1 active agent
- 2 members
- No help desk & human handoff
Standard
teamShared coverage, human handoff, and enough credits for a real support workflow.
Included in Standard
- 4,000 message credits / month
- 2 active agents
- 4 members
- Help desk & Human handoff
Pro
scaleFor teams running higher message volume and working directly from tickets.
Included in Pro
- 20,000 message credits / month
- 3 active agents
- 10 members
- Help desk & Human handoff
- Live translations
- Tickets as a source
Ticket history stays available across plans. Billing runs through Stripe and yearly pricing is shown as the monthly equivalent.
fair questions
Asked before you had to ask.
What happens when the AI does not know the answer?
It should not guess. HelpChatAI answers from the sources you give it, and plans with help desk support let your team step into the same conversation when a human needs to take over.
What do message credits actually limit?
Each plan includes a fixed monthly pool of AI message credits. The pricing cards show the exact allowance for that tier, so you can choose based on expected support volume rather than vague usage language.
Can my team take over a conversation?
Yes. Standard and Pro include help desk and human handoff, so a teammate can step in when the question needs judgment, account work, or a higher-stakes response.
What can I train HelpChatAI on?
Your website, uploaded files, pasted knowledge, and curated question-and-answer content. The goal is to keep replies grounded in real support material you control.
How long does setup take?
Usually a short working session. Create the agent, connect its sources, and publish the chat surface you want customers to use.
How do billing and subscription changes work?
Checkout runs through Stripe. If you need help with a billing change, refund question, or another account-specific request, that should be handled by a human rather than the AI agent.