for saas and ecommerce support teams
Keep support fast
as you grow.
HelpChat AI answers repeat questions from your website, docs, and help content, cites the source, and hands the tougher conversations to your team in the same inbox.
the outcome
Start the day with the right conversations.
When repeat questions are answered before your team logs in, the queue starts with the conversations that actually need a person.
“Where is my order?” — again
x11 overnight“How do I reset my password?”
x8“Do you ship to Canada?”
x6“Following up on my email from Friday…”
One actually tricky billing question
buried
34 tickets deep before the first coffee.
27 questions answered overnight, sources cited
ai resolvedDuplicate charge on invoice #2214
summary readyCustom contract for a 200-seat plan
handoffFrustrated customer — flagged for a human touch
handoff
3 conversations that deserve your team's brain.
Every AI reply is logged with its source, so your team can see what was said and where it came from. Human replies stay in the same thread, with no restart for the customer.
what customers experience
The common questions get handled. The important ones come to you.
Customers get fast answers to the questions your team sees every day, built from the content you already trust.
If the answer is missing or the issue needs judgment, HelpChat AI stops, opens a ticket, and brings your team into the same conversation with the full thread intact.
Answers from your content — website pages, docs, files, and approved Q&A
Safe when unsure — if it cannot support an answer, it says so
Human handoff — your team picks up with the full thread already there
Acme Support
Usually replies in seconds
hey — my order #4821 still hasn't arrived
ai agent · answered in 4s
great — can you change the delivery address?
ai agent
maya · support
what changes once it is live
Your queue gets a better starting point.
The goal is simple: clear the repeat work, keep the human path open, and make the system better every week.
Repeat questions stop piling up
Billing basics, shipping questions, password resets, plan details, and other recurring asks can be answered before your team starts the day.
Handoff feels like continuation
When AI should step back, your teammate joins the same thread with the conversation already there. No restart and no copy-paste.
Every missed answer becomes a fix
You can see which questions lacked a good source, add the answer once, and improve future conversations.
built for support teams
Made for teams with a real support queue.
Everything you need to train the agent, launch it quickly, work handoff in one place, and improve coverage over time.
Train from website, docs, and approved replies
Pull in your existing content instead of starting from scratch. Each source stays visible and editable for your team.
acme.com — website crawl
142 pages · trained
product-guide.pdf
38 chunks · trained
Refunds Q&A
24 approved pairs
changelog.acme.com
syncing now
Launch in minutes
Add one script tag to your site, use a hosted page if you need something live right away, or connect through the API.
<script src="https://helpchatai.com/widget.js"
data-key="pk_acme_support"></script>
Work from one shared inbox
AI and your team share the same conversation history, so takeovers and handbacks stay clean.
Nadia K.
ai resolved
Where do I find my invoices?
Tom B.
maya replying
Charged twice this month
guest_2481
ai resolved
Do you ship to Norway?
Priya S.
ai resolved
API rate limits on Pro?
See where coverage still falls short
Track common questions, resolution rates, and unanswered topics so the system improves over time.
Where is my order?
How do refunds work?
Can I change plans mid-cycle?
Do you have a student discount?
3 questions had no good source this week. Add an answer once — the agent knows it forever.
faq
Questions support teams usually ask first.
What happens when it doesn't know the answer?+
It tells the customer plainly instead of improvising. If your sources do not cover a question, the agent says so, can open a ticket for your team, and shows you that gap in the dashboard so you can add a better answer for next time.
Will it make things up?+
Answers are built from the content you've given it, and each reply cites its sources. When it cannot find a trustworthy answer, it falls back to a safe response instead of guessing.
Can my team take over a conversation?+
Any time. Taking over pauses AI replies in that thread and opens a ticket. Your teammate sees the full conversation, replies in the same window the customer already has open, and can hand it back to AI whenever they're ready.
What can I train it on?+
Your website, specific URLs, uploaded files like PDFs, pasted text, and approved Q&A pairs. Sources can be retrained or removed one by one as your content changes.
How long does setup take?+
Usually minutes for a first version: point it at your website and paste one script tag. Most teams start there, then refine the answers as real conversations come in.
What about sensitive actions like refunds?+
Anything with real-world consequences such as refunds, billing changes, or account edits can be routed to a human with the conversation and context attached. The AI can explain policy and gather details, but your team stays in control of the decision.
faster answers for customers, less repeat work for your team
Let AI handle the repeat questions.
Train it on your content, put it on your site, and keep your team focused on the conversations that actually need them. Free to start, no credit card required.