alternatives / gorgias
A Gorgias alternative for teams that want the agent first.
Gorgias is an ecommerce help desk with AI Agent, store data, actions, and a large app ecosystem. Help Chat AI starts with the agent and uses fixed monthly plans with a focused support workflow.
prices and plan details checked August 2026 · verify live pricing before buying
Ecommerce help desk
Gorgias starts with ecommerce tickets. Help Chat AI starts with the agent.
Gorgias connects support conversations to stores, orders, products, subscriptions, and ecommerce apps. Its help desk is billed by tickets, while AI Agent adds an outcome fee when it resolves a ticket without human intervention. Help Chat AI uses message credits and adds human handoff on Standard and Pro.
Gorgias includes
Ecommerce help desk, AI Agent, Shopping Assistant, order data, Rules, Help Center, apps, and reporting.
Gorgias charges
Helpdesk tickets plus an AI automation outcome fee; Voice and SMS are separate add-ons.
Help Chat AI includes
Agent-first plans, monthly message credits, customer contacts without a separate quota, and help desk on Standard and Pro.
features
Gorgias and Help Chat AI feature comparison
Use the rows below to compare the agent, the knowledge it uses, the human workflow, and the limits around it.
feature
Gorgias
Help Chat AI
AI agent
Support Agent and Shopping Assistant for support and ecommerce sales
AI agent included across all three public plans
Knowledge
Help center, website, policies, guidance, product catalog, and Shopify data
Website, files, pasted knowledge, and curated Q&A
Actions
Order tracking, returns, refunds, shipping, subscriptions, discounts, and recommendations
Smaller action and integration surface today; broader integrations coming soon
Ticket billing
A ticket is billable when a human, Rule, or AI Agent sends a helpdesk message
Monthly message credits; human workflow on Standard and Pro
AI billing
Outcome fee when AI fully resolves a ticket without human intervention
No separate outcome fee listed in the current plan catalog
Channels
Email, chat, social channels, SMS and Voice add-ons
Core agent and support workflow; voice coming soon
Integrations
Shopify, BigCommerce, Magento, WooCommerce, and 100+ apps
Smaller integration surface today
What Gorgias does well
- • Deep Shopify and ecommerce context inside support conversations.
- • Actions for orders, returns, refunds, subscriptions, and product recommendations.
- • Large app ecosystem and helpdesk workflow for ecommerce teams.
- • Pro and Advanced plans are not priced per agent in the current product story.
What Help Chat AI includes
- • A smaller agent-first setup for teams that do not need a full ecommerce help desk.
- • Fixed monthly plans with message credits, active agents, and members.
- • Customer contacts have no separate quota in the current plan catalog.
- • Help desk and human handoff on Standard and Pro.
who each product suits
Choose based on the support work you need to run.
The right choice depends on the channels, integrations, team workflow, and usage unit behind your support queue.
Choose Gorgias when its strengths are required now
Use the Gorgias page when the competitor’s current channels, integrations, team controls, or workflow are part of the requirement rather than a nice-to-have.
Choose Help Chat AI when you want a focused agent
Help Chat AI is built for teams that want source-backed answers first, a clear plan allowance, customer contacts without a separate quota, and human handoff on Standard or Pro.
pricing
Compare the unit you pay for.
Gorgias combines helpdesk ticket pricing with AI automation charges. Its current public pricing page and its May 2026 pricing guide show different base-plan prices, so the live page should be checked before using numeric claims.
plan / usage
Gorgias
Help Chat AI
Starter
$10/month in the official pricing guide · 50 tickets · 3 seats
Starter · $39/month · 500 message credits · 1 active agent · 2 members
Basic
$50/month on current pricing table; May 2026 guide shows $60 · 300 tickets
Standard · $149/month · 4,000 message credits · 2 active agents · 4 members · help desk
Pro
$300/month on current pricing table; May 2026 guide shows $360 · 2,000 tickets
Pro · $499/month · 20,000 message credits · 3 active agents · 10 members · help desk
AI Agent
$0.90/resolution annual or $1.00 monthly in current materials; included interaction tiers and overages vary
Message credits are included in the monthly plan
Advanced / Enterprise
$750/$900 public-guide conflict for Advanced; Enterprise custom
Pro is the highest public plan
Gorgias official pages currently conflict on Basic, Pro, and Advanced prices. Treat these as research signals, not final public pricing, until the live pricing table is checked.
before you switch
Run these checks with your own support queue.
Your real conversations should make the final call.
01
Ticket volume
Count tickets that receive a human, Rule, or AI reply; that is the billable unit in the current helpdesk model.
02
Store context
List the Shopify, subscription, returns, and product data your support team needs inside each conversation.
03
Actions
Test order lookup, returns, refunds, and subscription changes with the approval rules your team requires.
04
Channels
Check whether you need Gorgias Voice or SMS add-ons now, since Help Chat AI voice is coming soon.
05
Handoff
Compare the ticket and conversation context when AI stops and a human replies.
human handoff
Check whether the handoff carries store context.
Gorgias is strong when the support conversation needs order, product, subscription, or return data. Help Chat AI’s current workflow is narrower. Test the exact customer context your team needs before treating either product as a replacement.
test this before buying
Use an order-specific question, trigger a human handoff, and check whether the teammate can see the same customer and request context without asking again.
official sources
Check the live vendor pages before buying.
Prices, plan limits, and packaging change. These sources were checked while preparing this comparison.
frequently asked questions
Gorgias alternative questions
Is Gorgias cheaper than Help Chat AI?
Gorgias pricing depends on ticket volume and AI outcomes. Its current official pages also show conflicting base-plan prices, so there is no reliable single comparison until the live plan table is checked. Help Chat AI lists fixed monthly plans at $39, $149, and $499.
What does Gorgias do better?
Gorgias has deep ecommerce integrations and can use store data for order tracking, returns, refunds, subscriptions, shipping, discounts, and product recommendations.
Who should choose Help Chat AI over Gorgias?
Help Chat AI is a better match when you need an AI-agent-first setup and do not yet need Gorgias’s ecommerce help desk, app catalog, or store actions. Customer contacts have no separate quota in the current Help Chat AI catalog.
Does Gorgias charge for an AI handoff?
Gorgias charges a helpdesk ticket fee when the help desk sends a reply. Its AI automation fee applies when AI fully resolves the ticket without handing over; a ticket can count toward both meters.
try Help Chat AI
Start with the agent. Add the help desk when you need it.
Use your own support questions to compare answers, contacts, limits, and handoff.