alternatives / livechat
A LiveChat alternative for teams that want the AI agent included in the starting point.
LiveChat is a human live-chat product with visitor tracking, campaigns, reporting, and agent tools. Its automated ChatBot product is priced separately. Help Chat AI starts with the customer-facing AI agent.
prices and plan details checked August 2026 · verify live pricing before buying
Live chat and chatbot bundle
LiveChat sells the human chat layer. Help Chat AI starts with automation.
LiveChat is a strong choice for teams that want website chat, visitor tracking, campaigns, and human agents. ChatBot.com adds automated conversations as a separate product. Help Chat AI puts the customer-facing agent in the core product and adds the help desk on Standard and Pro.
LiveChat includes
Website chat, visitor tracking, campaigns, chat history, agent seats, reporting, Text Intelligence, SMS, and Apple Messages on higher plans.
LiveChat charges
Per human user plus a separate ChatBot subscription for automated conversations.
Help Chat AI includes
Agent-first plans, monthly message credits, customer contacts without a separate quota, and help desk on Standard and Pro.
features
LiveChat and Help Chat AI feature comparison
Use the rows below to compare the agent, the knowledge it uses, the human workflow, and the limits around it.
feature
LiveChat
Help Chat AI
Customer-facing AI
ChatBot.com is a separate automated-conversation product starting at $52/month annual
AI agent included across Starter, Standard, and Pro
Human chat
Live website chat, visitor tracking, campaigns, routing, and agent seats
Help desk and human handoff on Standard and Pro
AI assistance
Text Intelligence, reply suggestions, tag suggestions, insights, and Copilot
Source-backed customer answers; smaller agent-assistance surface today
Knowledge
Imported sources for reply suggestions and separate ChatBot setup
Website, files, pasted knowledge, and curated Q&A
Channels
Website chat, SMS, Apple Messages, and marketplace channels
Core agent and support workflow; broader integrations and voice coming soon
Pricing
$19, $49, or $79 per human user/month annual, plus ChatBot
Published monthly plans with message credits and included members
Visitors and contacts
Tracked-visitor limits range from 100 to 1,000 by plan
Customer contacts without a separate quota in the current catalog
What LiveChat does well
- • Mature website live chat and human-agent workflow.
- • Visitor tracking, campaigns, staffing, reporting, and channel marketplace.
- • Text Intelligence gives agents reply and tagging assistance.
- • Clear separation between the live-chat product and ChatBot automation.
What Help Chat AI includes
- • The customer-facing AI agent is in the core product.
- • Published plan allowances for credits, agents, and members.
- • Customer contacts have no separate quota in the current plan catalog.
- • Standard and Pro add a help desk when the team needs human handoff.
who each product suits
Choose based on the support work you need to run.
The right choice depends on the channels, integrations, team workflow, and usage unit behind your support queue.
Choose LiveChat when its strengths are required now
Use the LiveChat page when the competitor’s current channels, integrations, team controls, or workflow are part of the requirement rather than a nice-to-have.
Choose Help Chat AI when you want a focused agent
Help Chat AI is built for teams that want source-backed answers first, a clear plan allowance, customer contacts without a separate quota, and human handoff on Standard or Pro.
pricing
Compare the unit you pay for.
LiveChat charges per human user and ChatBot.com is separate. The current annual prices are $19 Starter, $49 Team, and $79 Business for LiveChat, while ChatBot starts at $52/month billed annually.
plan / usage
LiveChat
Help Chat AI
LiveChat Starter
$19/person/month annual · 1 user · 100 tracked visitors · 60-day history
Starter · $39/month · 500 message credits · 1 active agent · 2 members
LiveChat Team
$49/person/month annual · unlimited users · 400 tracked visitors · reporting
Standard · $149/month · 4,000 message credits · 2 active agents · 4 members · help desk
LiveChat Business
$79/person/month annual · 1,000 tracked visitors · SMS and Apple Messages
Pro · $499/month · 20,000 message credits · 3 active agents · 10 members · help desk
ChatBot
Starts at $52/month annual · separate automated-conversation product
Message credits are included in the monthly plan
LiveChat's own example says 10 human agents plus one chatbot starts at $462/month. Compare the complete bundle with Help Chat AI rather than comparing the LiveChat seat price to an AI-agent plan.
before you switch
Run these checks with your own support queue.
Your real conversations should make the final call.
01
Human vs AI
Decide whether the first response should come from a person, an AI agent, or both.
02
Total bundle
Price the human seats, ChatBot subscription, visitor limits, and channel add-ons together.
03
Knowledge
Import the same support sources and compare a customer answer with a human reply suggestion.
04
Contacts
Check what visitor, contact, and conversation context is retained after a handoff.
05
Channels
List the channels and integrations required on day one, including SMS and voice needs.
human handoff
Compare the widget with the full support workflow.
LiveChat is strong when a human team needs a polished chat and visitor workflow. Help Chat AI is a better first test when the customer-facing agent should handle common questions before a teammate joins.
test this before buying
Run a common FAQ, a lead or visitor question, and a request for a human. Compare the automated answer, visitor record, assignment, and transcript.
official sources
Check the live vendor pages before buying.
Prices, plan limits, and packaging change. These sources were checked while preparing this comparison.
frequently asked questions
LiveChat alternative questions
Does LiveChat include an AI agent?
LiveChat includes Text Intelligence and agent-assistance features, but automated conversations are sold through the separate ChatBot.com product. ChatBot starts at $52/month billed annually on the current pricing page.
Is LiveChat cheaper than Help Chat AI?
LiveChat starts at $19 per human user per month billed annually, but an AI chatbot is separate. Help Chat AI Starter is $39/month and includes the customer-facing agent, 500 message credits, one active agent, and two members.
Who should choose Help Chat AI over LiveChat?
Help Chat AI is a strong fit when you want the AI agent included from the start, customer contacts without a separate quota, and a help desk on Standard or Pro rather than separate live-chat and chatbot products.
Does Help Chat AI include LiveChat's visitor tracking?
Help Chat AI's current product focus is the agent, customer contacts, and support workflow. LiveChat has a more mature visitor and human-chat surface today, while broader integrations are coming soon for Help Chat AI.
try Help Chat AI
Start with the agent. Add the help desk when you need it.
Use your own support questions to compare answers, contacts, limits, and handoff.